At Healthcare Online, we have structured our services to be as efficient, convenient, and secure as possible. The entire process from initial inquiry to treatment is supervised by licensed professionals in order to ensure your safety throughout. Here is an overview of the process.
Step 1: Medical Questionnaire
The procedure starts with the completion of a comprehensive medical questionnaire. This step is considered to be crucial for healthcare practitioners since it provides them with sufficient data about your health situation. You should disclose such issues as the following:
- Your symptoms and their duration
- Symptoms’ intensity and frequency
- Past medical problems you have
- Prescribed medications or drugs you are taking
- Other information related to your lifestyle
Providing such data enables doctors to get an overview of your state of health. In case there are symptoms connected with anxiety disorders or muscle pains, the information you disclose will be crucial for further actions.
It is necessary for you to be honest and truthful when providing such data since incomplete information can be dangerous for your health situation.
Step 2: Doctor Review
After submitting your questionnaire, it will be assessed by a trained and licensed healthcare professional who will make sure that each of our patients receives an individualised and medically accurate assessment. Your doctor will examine the following:
- Symptoms and medical history
- Any risks and underlying conditions you may have
- Drug interactions and contraindications
- The feasibility of managing your case online
Your doctor may need additional clarification regarding some details in your questionnaire. Such conversations may take place either via live chat, phone, or video consultations.
Apart from being responsible for proper diagnosis, your doctor will do everything he or she can to make sure that any treatment suggested will meet your needs and benefit you personally.
Step 3: Prescription Approval
After conducting the test, the doctor determines if medication is required or not. It’s important to note that not all problems need medication; some might require a change in lifestyle or other forms of treatment.
In case medication is required, the doctor prescribes it according to specific guidelines. These include:
- The type of medication
- Proper dosages and duration
- Direction of how to use it
- Effects of the drug
The prescription of medications is done responsibly and with caution. Drugs such as diazepam can be administered in some situations, but they should only be taken under close supervision by doctors.
When the medication prescription is not advisable, the doctor provides explanations and recommends alternative measures.
Step 4: Dispensing and Delivery
Upon approval of a prescription, it is forwarded to an accredited pharmacy where it will be dispensed. Pharmacists are very important in the process of delivering the medicines because they ensure the safety and accuracy of the medicines provided.
The pharmacy does the following:
- Checks the validity of the prescription
- Prepares the medicine according to the doctor’s instructions
- Checks the interactions and mistakes
- Provides instructions on how to take the medicine
Following this, the medicine will be available for delivery to your door in a safe and confidential manner. Alternatively, you can choose to pick it up from the nearest pharmacy.
This concludes the process of obtaining your medicine, and you will get your medicine fast and safely without going to the clinic or pharmacy personally.
Who Can Use This Service
This online healthcare facility is meant for people who need professional and convenient assistance in their healthcare issues without the need to go to the hospital physically.
This is applicable for:
- Adults who want some medical assistance or treatment
- People who are currently suffering from any chronic disease
- Patients who have undergone treatment previously and now need follow-up consultations
- Patients who do not have enough time to visit hospitals due to other personal engagements
Conditions that can be treated using our facility include mental disorders, mild infections, skin conditions, and musculoskeletal disorders.
Our online healthcare facility is not for patients who suffer from serious medical conditions or require urgent assistance.
Safety and Compliance Note
Patient safety is our primary goal as far as our business process is concerned. Starting from consultations to delivering drugs, all stages are carried out while meeting all medical and legal requirements.
- Medical management: Consultations are conducted by professionals who have been trained following best practices recommended scientifically.
- Prescription: Drugs cannot be prescribed until and unless it is medically necessary for your disease.
- Privacy: Information about our patients is secured and complies with rules set by relevant laws such as GDPR.
- Legitimate pharmacy: All pharmacies used by us are legitimate and ensure proper drug dispensation.
- Limitations: Patients are advised to go for consultations offline due to their limitations.
Start Your Consultation Today
Today, seeking professional healthcare services is much easier than ever before. All you need to do is to follow some easy steps to become able to avail yourself of the service of professional healthcare, personalized treatment options, and reliable prescription medication.
If you need help with a particular disease, need advice, or want to continue your treatment, rest assured that we are there to provide you with all these facilities and more.
Dr Ritika Joshi
Medical Content Reviewer