Privacy Policy

Introduction

Protection of personal information is one of the key principles of any healthcare service, especially when it takes place in a digital environment in which sensitive health data is transferred through the Internet. The following Privacy Policy is intended to inform users about our procedures of collecting, using, storing, and protecting their information. We strive to make our data practices transparent and explain your rights.

It ensures the confidentiality, accuracy and availability of personal information and patient data. It is designed in accordance with the principles set out in international standards such as GDPR. Registering on our site means that you agree to your personal data being processed in accordance with this policy.

The policy will cover all site users, irrespective of the healthcare service being provided.

What Data Is Collected

In order to deliver safe, efficient, and individualised health care services, we need different kinds of information. This information is essential for clinical decision-making, service provision, and regulatory compliance.

Personal Information

This comprises basic identification information, including:

• Name in full
• Date of birth
• Contact details (email, and phone)
• Address and delivery information

Medical Information

The provision of healthcare services needs comprehensive medical information for safety purposes. The following information can be gathered:

• Medical history
• Existing medical condition
• Symptoms
• Medical allergies
• Medication history

Other lifestyle information that is pertinent to treatment

Technical Information

When you access our website, we automatically collect technical information, which includes:

• Your IP address
• Type of browser used
• Device information

Transactional Information

If you have purchased our products or services, the following information may be collected:

• Details regarding payment made (securely processed by third parties)
• Information about order history
• We will not collect any unnecessary information that is not relevant to providing our service.

Use of Information Collected

Your information is used from both a clinical standpoint and an operational perspective. The main objective is to provide a safe, effective, and customised medical service to you.

Healthcare Services

Information related to your health is used by our healthcare providers for:

• Evaluation of your health status
• Choice of therapy
• Prescription of medicines
• Continuous monitoring

Customer Services

Personal and contact information is used for:

• Account management
• Order processing
• Medicine delivery

Safety and Compliance

Data is used for:

• Risk assessment and prevention of abuse
• Compliance with relevant laws and regulations
• Keeping up-to-date medical records

Platform Enhancement

Technical and usage data can be processed for the following:

• Improving website performance
• Providing enhanced user experience
• Resolving technical problems

We will never use your personal information for activities that are not appropriate for health care provision or that lack a legitimate legal ground.

Data Protection (GDPR Compliance)

We cherish your privacy and take all necessary steps to protect your personal information. We adhere to all the provisions of the General Data Protection Regulation (GDPR), providing the most effective data privacy and security measures.

The main concepts which we follow are the following:

• Lawfulness, fairness and openness: Personal data shall be processed legitimately, fairly and in a transparent manner
• Purpose limitation: Personal data should be obtained for specified purposes
• Data minimisation: Limit collection and storage to necessary data
• Accuracy: We maintain the accuracy of your personal information
• Storage limitation: We will keep your personal data for as long as necessary
• Integrity and confidentiality: Security of your personal data is guaranteed

Security Measures

We use a variety of technical and administrative controls, such as:

• Data encryption
• Secure servers and data storage.
• Access restrictions.
• Continuous security testing and upgrades.

These safeguards protect your data from loss, abuse, or inadvertent dissemination.

Cookies

Cookies are small files of data that are placed on your computer when you visit our website. They are used to optimise the performance of the website and to give us useful information about how it is used. We use the following types of cookies:

• Required cookies: It includes login cookies as well as account management cookies.
• Performance cookies: They help us assess how visitors interact with our website.
• Functional cookies: It enables personalisation and improves the user experience.
• Analytics cookies. These are cookies that let us understand how our website is being used.

Cookies on their own don’t usually collect personal information but in some cases may be connected to your account. You can set your cookie preferences via your browser. Note that some of our features may not function properly if you disable cookies.

Third-Party Sharing

We do not share your personal data with any third party. Yet, in the course of delivering our services, some of the data may have to be shared with third-party agents provided that some criteria are met.

Third-party disclosures can include, but are not limited to, the following:

• Medical specialists: To examine your medical data and administer therapy
• Pharmacies and delivery companies: To prescribe and deliver drugs to you
• Financial agencies: To facilitate payments
• Tech companies: To enable the operation and security of the platform

All third parties must comply with strict data security rules and only be allowed to use your data according to predetermined terms. Furthermore, we may be compelled to disclose certain information due to legal requirements.

User Rights

With respect to the General Data Protection Regulation (GDPR), you have certain fundamental rights concerning your personal data. Your rights under GDPR give you the ability to remain in control of your personal information.

These rights include:

• The right of access: Obtain a copy of your personal data
• The right of rectification: Have erroneous information corrected or deleted
• The right of erasure: Request the erasure of your personal data
• The right of restriction: Stop the processing of your personal data
• The right of data portability: Receive your personal data in an electronic format
• The right of objection: Protest certain forms of processing of your personal data

You may be required to provide us with proof of your identity before any of the above rights can be executed.

Data Retention

We will only keep your data for as long as is needed to fulfil the purposes set out here, for example, to keep health records for legal and medical reasons. When we no longer need your data, we will delete or anonymise it so that you can no longer be identified.

Contact Details

If you have any questions, comments or complaints about this Privacy Policy or any other personal data, please contact us through our support services.

We welcome inquiries from users such as those pertaining to the following:

• The use of your data
• Access or deletion of your data
• Security issues relating to your data

Conclusion

The elements of privacy and data security are critical parts of health care that is safe and reliable. We will make sure that your data will be well protected by ensuring compliance with legal regulations like the General Data Protection Regulation (GDPR). Your confidence in us is important, and we want you to know that we value your data and keep it safe throughout the entire process.