Terms & Conditions

Definitions

In connection with these terms and conditions, the following terms will have the meanings provided below:

• “Service” refers to an online healthcare service that provides consultations, prescription management, and medication delivery.
• The term “user” or “you” refers to the person who visits or uses the website.
• “We’, ‘Us’ and ‘Our” refer to the service providers and other health care providers who work with them.
• “Medical professionals” are medical professionals who are licenced to review patients’ medical histories and prescribe medication.
• “Prescription-only medicines (POM)” are medicines that are only given if prescribed by a licenced physician.
• “Medical Information” refers to any health-related information.

The definitions above are intended to provide clarity on the agreement terms.

Use of Website

By using the website you agree to be bound by the following terms and conditions. The website shall be used solely for genuine healthcare-related reasons and only in a responsible and legal manner.

You agree to:

• Provide accurate, genuine, and comprehensive information at all times.
• Use the website for your own healthcare-related needs.
• Do not abuse or commit fraud on our website.
• Keep your login information secure.

You will not:

• Use the website illegally and for any other unauthorised
• Try to break into a system.
• Provide false or misleading medical information
• Pretend to be another individual or impersonate someone

Service Limitations

While the portal seeks to make healthcare services readily accessible, it should be noted that it is not a replacement for full in-person healthcare provision in all cases.

The service is limited as follows:

• It is meant to cater for non-emergency medical conditions only
• It may not be appropriate for complicated or high-risk medical conditions
• Diagnosis and prescription of treatment rely entirely on information provided by the patient
• Some drugs or forms of treatment may not be obtainable through the portal

It is not guaranteed that:

• A prescription will be provided each time
• The service will suit each patient or medical condition
• Access will be uninterrupted at all times

If your medical condition requires a physical checkup or other form of intervention, in-person medical services are recommended.

Prescription Rules

All website prescriptions are strictly in accordance with clinical and regulatory guidelines. If the medications are prescription-only, then a prescription from a registered medical practitioner is required. The major policy prescriptions are as follows:

• Clinical clearance should precede the prescription: The prescription comes from clinical clearance by the medical doctor.
• A prescription cannot always be obtained: Requesting an appointment does not ensure getting the prescription for the drug.
• Accuracy of medical data: Information on the state of health in prescriptions is accurate.
• Dosage restriction: In order to prevent any form of drug abuse, prescriptions can have lower dosages.
• Control and management: Several prescriptions can be controlled.

Medical professionals operate in line with established medical standards set by regulatory bodies such as the General Medical Council.

Deception or fraud in order to obtain medicine will render services non-grantable.

Payment Terms

All payment options involving the online medication services must be completed through the website and with one of the allowed payment methods. Accepting the terms of your order, you agree with all of the following provisions:

• Transparency: The price of your order will be specified before payment and may include consultations, medications, and shipment charges.
• Authorization: You need to have the required authorisation to make transactions using the payment method you choose.
• Non-refundable consultations: The charge for consultation cannot be returned after the medical examination.
• Eligibility for refund: Drugs can be refunded under certain conditions (no delivery or issues with your order).
• Currencies and additional charges: Payments will be conducted in the selected currency and may include additional charges according to your service provider.

The pricing policy can be changed by our side; however, it will not affect the payments that have already been made.

Liability Limitations

We aim to offer our users high-quality health services which are also safe and reliable.

To the extent permitted by law:

• We shall not be responsible for consequences arising out of inaccurate or incomplete information submitted by the user
• We make no guarantees concerning treatment outcomes or effectiveness of the prescribed medicine
• We bear no responsibility for any delays in or interruptions of service due to circumstances that we cannot control
• The website is offered ‘as is’ and ‘as available’

Decisions regarding health are made taking into consideration the information available at the moment. Even though the professionals would conduct themselves in a responsible manner, there is no assurance that the outcome of the treatment would be medically satisfactory.

The above disclaimer does not relieve us of any liabilities, where it cannot be relieved under any circumstances.

User Responsibilities

As a customer of our online health care portal, you play an integral role in ensuring that the health care services rendered are safe and effective. Your responsibilities include:

• Provision of correct information: It is your responsibility to provide accurate information. It will guarantee good decision-making.
• Taking medical advice: In case a doctor prescribes any medicine, you must ensure that you take the drug in the recommended amount.
• Receiving appropriate help: In case you require any advice regarding a difficult condition, you may want to consult an expert in the field of medicine, and never request counseling on this website in relation to difficult conditions that require a medical perspective.
• Responsibilities: You alone are solely in charge of safeguarding your account’s information and any transactions made with it.
• Legal use: You must utilise our services in compliance with all relevant legal requirements.

Intellectual Property

All information provided on this site, such as text, graphics, logos, and software, is the intellectual property of this site or its respective third-party providers. It is strictly forbidden to copy, distribute, or replicate this information without permission; it is also prohibited to use this information for any commercial purpose, modify the information found within this website, or create any derivatives thereof. Note that visiting this site will not provide you with any ownership rights over this intellectual property.

Changes to Terms

We reserve the right to revise these terms and conditions as necessary due to changes in services, requirements or business practices. If we make any material changes to these terms we may notify users. Your continued use of the service after the amendment will be deemed your acceptance of the new terms.

Termination of Use

Access to the service can be revoked or terminated by us if:

• You have violated these terms and conditions
• There is any misuse or fraud
• Your further use of the service poses a risk to patient safety or the integrity of the service

Alternatively, you are free to terminate your use of the service at any time.

Governing Principles

This set of terms and conditions is meant to help ensure the safe, transparent, and lawful operation of this platform. These Terms & Conditions are predicated on the thin line between convenience and clinical accountability.

Conclusion

By using this online platform, you agree to the terms and conditions outlined herein. The program is designed to provide a secure and accountable manner to meet your health-care needs, which requires both parties to perform their part.

Following these terms is critical to providing a safe, successful, and dependable experience for all parties involved.